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Introduction

 

This tutorial illustrates how to setup your standard internet email service using either the POP3 or IMAP protocol on your Apple iPhone or Apple iPad mobile device.

 

Add a New Account

 

NOTE: Please make sure your mobile device has internet connectivity before proceeding with this tutorial.

 

From the iPhone or iPad main menu screen choose the Settings icon.

 

 

From the list of items select the Mail, Contacts, Calendars option.

 

 

Select the Add Account… option from the list of menu items.

 

 

From the list of of email service types choose the Other option.

 

 

Next choose the Add Mail Account option.

 

 

Enter your full name, email address and password for your email account as shown. You can enter a friendly Description of your email account to identify the account on your device. Click the Next button and your device will now try and verify your account settings.

 

 

Your device should now request additional information. Select the POP button if you wish to use the POP3 protocol or choose IMAP if you know your email service has been enabled for IMAP protocol. If you are unsure which to choose select the POP option.

 

 

Scroll down and enter the Incoming Mail Server information as shown. You will need to specify the Host Name and also your email account User Name. Your Password should already be entered from a previous step.

 

 

Scrolls down and enter the Outgoing Mail Server information as shown. You will need to specify the Host Name, your email account User Name and also type in your Password.

 

 

Click the Save button to save and verify your email account settings. Your device should now connect to the server. If an error occurs go back and check your settings carefully. If you are unable to successfully verify your email account settings check your device has internet connectivity or try adjusting the advanced settings in the Troubleshooting section at the bottom of this tutorial.

 

 

Once your device has saved the email account settings, the account should appear in the list of accounts under the Mail, Contacts, Calendars settings screen.

 

 

After a few minutes you should be able to access your email from the Mail icon on the iPhone or Ipad main menu screen.

 

 

Troubleshoot Advanced Settings

Retrieving Email

 

If your device is still unable to receive email check and edit the advanced settings of your email account as follows. In your device Settings…. Mail, Contacts, Calendars, select your email account and navigate to the Incoming Settings section as shown. Turn Use SSL to OFF and change the Server Port to 110 if you are using POP protocol, or 143 if you chose IMAP. Click the back button on the top left to save your settings and then try again. If the problem persists, please check for internet connectivity or contact your cloud service provider for assistance.

 

 

If your device is still unable to send email check and edit the advanced settings of your email account as follows. In your device Settings … Mail, Contacts, Calendars, select your email account and navigate to the Outgoing Mail Server settings section as shown. Turn Use SSL to OFF and change the Server Port to 366. Click Done, and then try send another email. If the problem persists, please check for internet connectivity or contact your cloud service provider for assistance.