If for some reason, you are not satisfied with our services, please apply for the cancellation within the first 30 days of your service renewal date or initial payment date. In the case you fail to apply for the refund and cancellation during this period, it shall void 30 day money back guarantee and no refund shall be offered. Setup charges and Domain Name Regsitrations fees, if any are not refundable.
Incase you are Spirit IT’s customer for more than 30 days, please make sure to apply for the cancellation anytime before the next billing cycle date. Domain Renewals or Registrations are non-refundable as they cannot be reversed. Hosting are non-refundable from 30 days past your service renewal date.
Website development deposits are non-refundable after the 10 day cooling off period has passed. Website development progress payments are non refundable and indicate customer acceptance of work completed to that stage. Website development Go live payments are non refundable and indicate customer acceptance of project work completed and full customer satisfaction.
To apply for the cancellation and/or refund, you must send us an email at No refunds are applicable once 30 day money back guarantee is over or 48 hour cooling off period has passed.
Accounts that are either cancelled, deactivated, and/or have services suspended for violation of our terms of service, or accounts that exceed their disk or bandwidth usage amount do not qualify for our 30 day money back guarantee and will not receive any refunds.
Requests to cancel accounts or the termination of your payment plan with us will result in the IMMEDIATE deactivation of your account. In a case where a client has ceased a billing cycle, the account will be deactivated upon investigation by our billing department.
NO refund under any condition shall be processed if a customer fails to comply with our “Terms and Conditions”.